Skip to main content

The RCOM Gateway Suite

Bridge the Physical and Digital Worlds with Intelligent Automation

The RCOM Gateway Suite is a complete platform that helps organizations collect data from Auto-ID devices, interpret that data in real time, and connect it directly to their business systems. Whether you operate a warehouse, production line, hospital, or logistics network, the suite turns raw device signals into reliable, actionable intelligence.

This documentation is your end-to-end guide for understanding, deploying, and extending the platform, from foundational concepts to advanced configurations and full automation pipelines.

What Is the RCOM Gateway Suite?​

The suite is built on two core components that work seamlessly together, or independently, depending on how your architecture is designed:

RCOM Gateway (The core)​

The RCOM Gateway is the central intelligence of the platform. It receives data from devices or external systems, processes that data through automated workflows, and forwards results to systems such as ERP, WMS, MES, dashboards, or custom interfaces.

Instead of building custom middleware, you use a visual low-code workflow builder to define logic. Every scan, tag read, sensor value, or message becomes an event that the Gateway evaluates and handles according to your rules.

The Gateway also stores operational data using flexible, schema-based Object Groups, letting you maintain digital representations of assets, equipment, deliveries, patients, rooms, reusable containers, and more. With tools like Custom Maps, you can visualize these objects on a floorplan, and with Custom UIs, you can design interactive web interfaces tailored for operators, supervisors, or external partners.

In short, the RCOM Gateway acts as the brain of your automation system, coordinating devices, workflows, data, and enterprise integrations in real time.

RCOM Agents (Edgeware Near Devices)​

RCOM Agents run directly beside your physical devices, such as RFID readers, barcode scanners, sensors, or industrial controllers. Their purpose is to process data as close to the device as possible, reducing network load and ensuring that the system stays reliable even when connectivity is unstable.

  • Agents can filter noisy or repetitive reads, validate input, group or buffer messages, and shape events before sending them to the Gateway or to other systems. This means your backend receives clean, meaningful data instead of raw device output.
  • Because Agents work locally, devices continue operating even if the network connection drops.
  • They can also run independently, without the Gateway, when you only need to forward processed device data to another system.

In essence, Agents act as the hands and eyes of the RCOM Suite, preparing and optimizing data so the Gateway can make accurate decisions.

How the Suite Works Together​

You can think of the RCOM Gateway Suite as a distributed nervous system for your operations.

  1. Devices generate real-world signals such as tag reads, scans, sensor values, or camera events.
  2. Agents clean and optimize this data at the edge.
  3. Gateway receives those events, runs automation workflows, updates digital twins, triggers alerts, or sends information to your IT systems.
  4. Enterprise platforms such as SAP, Oracle, Microsoft Dynamics, WMS, or MES systems receive structured, actionable data.

This layered architecture allows your system to:

  • Handle extremely high data volumes
  • React in real time
  • Stay operational even during network interruptions
  • Scale to multiple sites or device fleets without complex custom development

What You Can Achieve with the RCOM Gateway Suite​

  • Automate Real-World Processes: Any device event, such as a scan, movement, or sensor update, can instantly trigger automated logic. Workflows let you validate data, make decisions, notify users, update records, or call external systems without writing backend code.
  • Digitize Your Operations: Object Groups let you model assets, containers, equipment, patients, orders, and other entities as structured digital records. These digital twins store data consistently and can be used directly inside workflows.
  • Build Custom Interfaces: With Custom UI, you can create your own dashboards and panels using simple HTML and JavaScript. These interfaces update in real time and follow the platform’s built-in access control.
  • Map Your Facility Visually: Custom Maps allow you to upload a floorplan, draw zones, and show live object positions. This gives teams a spatial view of operations and helps track movements across areas.
  • Integrate With Any System: The Gateway communicates through REST, MQTT, SQL, EPCIS 2.0, and other industry-standard protocols, making it easy to connect with ERP, WMS, MES, cloud apps, or third-party services.

Where to Go Next